Confirmation information are sent to all our guests who rent through safelyrental.com and our mobile site by email to the email address they specify at the time of reservation and by SMS to their mobile phones. Therefore, it is important for our guests to provide all their information in full and accurate at the time of reservation.

Actions such as changing the car group or adding additional services to your approved reservations cannot be performed through enterprise.com.tr and our mobile website. Guests who wish to make changes to their reservation must contact our call center at +905510764444 or our respective office.

The shortest car rental period is 24 hours. For leases that last less than 1 day (24 hours), the daily rental fee is charged.

No, we cannot accept payments other than Visa/Mastercard credit cards. No vehicle reservation can be made with cash, promissory note, debit card or virtual card through our sales channels.

We offer "pay at office" option for reservations through enterprise.com.tr and our mobile website. Our guests can search on our website, as well as obtain information about the date range and availability in the vehicle group they request through our call center at +905510764444 or offices, and make "pay at office" reservations through our call center. If you make early reservation, your reservation will be more advantageous.

We do not have installment application in car rental transactions.

As Enterprise Turkey, we do not have a car rental application with points accumulated on the credit card.

After the end of the rental period, the remaining amount is refunded by calculating toll fees and bridge crossings, missing fuel, daily excess mileage and damage costs, if any. If there is no such fees and costs, the entire provision fee is transferred to the bank to which our guests' credit card is connected for a refund. Provision refund is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.

Reservation information is transmitted instantly to the offices where our guests have made their choices. Just go to our relevant office with your reservation information. Do not forget to carry your driver's license and credit card (2 cars for upper segment vehicles) with you.

In order for the car rental agreement to be valid, you must have your driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residential address and telephone information will be recorded in your contract. Double credit cards must be presented in our upper segment vehicles. Before leaving our office, be sure to ask for a copy of your rental agreement from our authorized friends.

Our guests will sign a car rental agreement when they come to our office to pick up the vehicles they have chosen from the offices they specified when making a reservation. In order for the agreement to be valid, you must have a driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residence address and telephone information will be recorded in your agreement. Two credit card must be presented for renting our upper segment vehicles. Before leaving our office, be sure to ask our authorized colleagues for a copy of your rental agreement.

You can submit your cancellation request by entering your reservation number and email address in the Reservation Cancellation Request tab under the Online Reservation header at the top of safelyrental.com home page. You can also cancel your reservation through our call center at +905318309444. Note that if there is is less than 24 hours to the pick-up time of your rental or if the car is not picked up without canceling the reservation, a deduction is applied to the refund of the rental price.

Cancellation and refund policies If you add assurance package to your reservation from additional services, you will be not charged and get full refund, except the amount of package, when you cancel until pick up time. If you don't have assurance package; For the reservations which are the pick up dates are on a date except the period between 1st of June and 31st of August; If there is more than 24 hours to your pick up time, there is no cancellation charge. If there is between 24 hours-1 hour to your pick up time, there is cancellation charge as 1 day rental amount. If there is less than 1 hour to ypur pick up time, there is cancellation charge as 2 days rental amount. If you don't pick up without cancellation prior to pick up time, there will be no refund. For the reservations which are the pick up dates are on a date between 1st of June and 31st of August; If there is more than 48 hours to your pick up time, there is no cancellation charge. If there is less than 48 hour to your pick up time, there is cancellation charge as 3 days rental amount. If you don't pick up without cancellation prior to pick up time, there will be no refund.

After the cancellation of the reservation, the refund of the reservations is forwarded to the bank to which our guests' credit card is connected as per the cancellation refund conditions. The refund of the cancelled reservation is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.

We make your reservations not by brands and models, but by vehicle groups. Although we show the vehicle options as per the availabilities in our fleet, we cannot offer a brand guarantee to our customers who reserve through safelyrental.com and our mobile site. If we are unable to provide the vehicle available in the vehicle group requested on the day of pick-up specified by our guests, a vehicle available in the upper group will be provided without any additional price, provided that your age and driver's license age limits

Reservation information is transmitted instantly to the offices where our guests have made their choices. Just go to our relevant office with your reservation information. Do not forget to carry your driver's license and credit card (2 carda for upper segment vehicles) with you.

We ask our guests, who will experience delays in the delivery of the vehicle, to inform the office specified as the return office when renting the vehicle. Depending on the duration of the delay, it may cause a late cost to our guests. In cases where the delay period exceeds 2 hours, one day's rent is charged.

Depending on how the accident occurred, the procedures that our guests must follow vary. However, in all circumstances, our guests must contact the authorized persons on our line +905318309444 and provide information. In case our guests hit to a stationary vehicle or if a third party hits to our parked vehicle; accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarme station without changing the location of the vehicle. In the event of a collision, if one of the cases below is present, accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarme station without changing the location of the vehicle: driving a motor vehicle without a drivers' licence, driving under legal age, driving under the influence of alcohol, or suspicion mental health issues, being involved in an accident with a vehicle that belongs to one of the public institutions, causing damage to the goods of public institutions, causing damage only to third party belongings, one of the vehicles involved in the accident failure to have absence of a traffic insurance of one of he vehicles, making an accident that leads to death or physical harm. If none of the above-mentioned items have occurred in the event of a collision, our guests should write a report on the detection of material damage accidents according to the way the accident occurred.

In case of a breakdown of our vehicle, our guests should contact the authorized persons on our line +905510764444 and provide information and obtain assistance. A new vehicle will be provided to replace the defective vehicle. Expenses for the days spent in the repair of the car are not charged from our guests. However, any damages, material and moral losses that may arise from our guests' failure to comply with the applicable traffic laws and regulations shall be borne by our guests.

Expenses for the days spent in the repair of the car are not charged from our guests. However, any damages, material and moral losses that may arise from our guests' failure to comply with the applicable traffic laws and regulations shall be borne by our guests.

Traffic fines written on the license plate of our vehicles are communicated to us as Enterprise Turkey. Fines notified to us by the Ministry of Finance are charged on the credit card presented by our guests during the rental process. Fines communicated to us are reflected by adding the cost of service to our guests.

Fines written on the TR ID number must be paid directly by our guests.

Our standard own damage insurance, which is available in all our vehicles in our fleet, does not cover damage to tires, windows and headlights. The damage caused to these parts is charged from our guests who benefit from Tire, Glass, Headlight insurance. You can add our Tire, Glass, Headlight insurance to your reservation by selecting it from the extra services header at the bottom of the car selection page. Our guests who completed their reservations must contact our call center or offices at +905510764444 to benefit from tire, glass, headlight insurance.

Our entire fleet includes HGS. At the end of your rental period, your HGS usage information reaches our offices and the toll is charged on your credit card. Since the collection process related to the toll depends on the General Directorate of Highways, it is possible to collect later than the usual time. If you have passed through the OGS tolls with our HGS vehicles, you will have made a illegal pass. Illegal passage fees (as with other traffic violations) are collected from Enterprise by the relevant government agencies. The passage fees (as with other traffic violations) are charged on the credit card submitted during the rental process...

We have a mileage limit application that varies according to daily and monthly rentals

For our guests who exceed the daily mileage limit, additional mileage may be reflected in the daily rental price. The amount of distance traveled by the vehicles is determined by reading the mileage clock placed on the vehicles by the manufacturer companies. If the mileage clock placed on the vehicle is broken, the mileage fee is determined based on the distance of the journey on the map.

The rental agreement is made with the person who rents the vehicle. Depending on the contract, all insurance and guarantee conditions of the vehicle contain the information of the person who rented the vehicle. If a person who does not have information in the rental agreement is a party to an accident with material or moral damage as a driver; all insurance and guarantees are considered invalid, both the person who rents the vehicle and the people involved in the accident are held responsible for the accident. Additional driver service allows an additional driver of the vehicle to be a party to the agreement and to be involved in insurance and guarantees. Remember, the driver's age and driver's license age application, which varies by group, also applies to additional drivers. You can check our rental agreement for details of the driver's age and driver's license age application. You can add our additional driver service to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center at +905510764444 or offices to benefit from the additional driver service.

The rental agreement is made with the person who rents the vehicle. Depending on the contract, all insurance and guarantee conditions of the vehicle contain the information of the person who rented the vehicle. If a person who does not have information in the rental agreement is a party to an accident with material or moral damage as a driver; all insurance and guarantees are considered invalid, both the person who rents the vehicle and the people involved in the accident are held responsible for the accident. Additional driver service allows an additional driver of the vehicle to be a party to the agreement and to be involved in insurance and guarantees. Remember, the driver's age and driver's license age application, which varies by group, also applies to additional drivers. You can check our rental agreement for details of the driver's age and driver's license age application. You can add our additional driver service to your reservation by selecting it from the extra services header at the bottom of the vehicle selection page. Guests who have completed their reservations must contact our call center at +905510764444 or offices to benefit from the additional driver service.

Our prices are determined by taking into account criteria such as market structure, service quality, demand and density. Remember, if you reserve early, your reservations will be more advantageous.